Privacy Notice

This Notice applies to the websites at dimensions.ai and related services (“Dimensions”).

Dimensions is operated by Digital Science & Research Solutions Inc., a Delaware corporation with offices at 625 Massachusetts Ave, Cambridge, MA 02139, USA (“Digital Science” or “we”).  This Notice explains what personal data we collect, how we may use and manage it and the rights you may have in relation to such personal data. When we refer to “personal data” in this Notice, we mean information relating to an identified or identifiable individual that we collect and use in connection with Dimensions; not aggregate or other anonymised data or information we process on behalf of our customers.  

How do we collect and use personal data?

We collect personal data in the following ways:

  • information you provide to us directly online. For example, when you register to use Dimensions, complete one of our web forms or make a support request, we collect the personal data you provide, like your name, email address and other basic contact details / professional information. We will use this information to enable you to access and use Dimensions or fulfil the request you’ve made. More occasional examples could include where you respond to a survey or enter into a competition.
  • information we collect from your use of Dimensions. When you use Dimensions, we may collect information about that usage and other technical information, such as your IP address, browser type and any referring website addresses. We may combine this automatically collected log information with other information we collect about you and use it to keep a record of our interaction and to enable us to support, personalise and improve Dimensions. This may involve the creation of aggregate or other non-personal data. We may also collect this type of information using cookies and other similar technologies – please see our cookie policy for further details.
  • information you provide to us in person. For example, when you visit one of our exhibition booths or attend one of our events, you may provide us with your contact details. We will use this information to answer your enquiries or provide other information requested by you.
  • information we collect from our other interactions / business dealings. For example, if you attend a webinar, contact us via social media or otherwise interact with our business, including as a representative of a current / prospective customer, supplier or partner, we may track and make a record of those interactions, which may contain personal data.
  • Information we collect from third parties or publicly available sources. If you are a member of the research community, we may collect publicly-available information about you and the research you’ve been involved in, funding you’ve received and content you’ve authored. Such information may be found in: primary research-related content, such as journal articles, patent records or funding grants; freely-accessible on-line resources; or third party data sources, such as CrossRef.  We use this information in Dimensions to improve the reach, discoverability and understanding of research content, including in a way in which your area of expertise / research history may be more accessible (e.g. aggregated).

In all the above cases, where we have a relationship with you, we may also use the personal data we collect to manage and keep a record of that relationship and other business administration purposes you’d reasonably expect and, subject always to your preferences, to provide information we think may be of interest to you.

If you provide personal data to us about someone else (such as one of your colleagues), please ensure that you have their permission to do so and that they’re aware of the contents of this Notice.

The legal basis for Digital Science’s use of your personal data

In order to comply with European data privacy laws, we are required to set out the legal bases for our use of your personal data, which are as follows:

  • where you have given us your explicit consent, which you can withdraw at any time. For example, we rely on your consent to fulfil specific requests you’ve made, such as to receive our blog emails, or provide information you’ve opted-in to receive;
  • where the processing is necessary for the performance of our contract with you, or to enter into such a contract. For example, if you register to use Dimensions, we will need to use your details to set-up and administer your account;
  • where the processing is necessary to comply with our legal obligations; or
  • the processing is in our legitimate interests, provided these are not overridden by your individual rights. For example, we rely on our legitimate interests to collect personal data from research-related content, such as journal articles, patent records or grant information, and to display that information within Dimensions. By increasing its reach and discoverability and helping identify linkages, amongst other things, we believe this adds value to the research community. We also rely on our legitimate interests to contact you when you’ve not previously given us your consent to do so.

Who we share your personal data with

We may share your personal data within the Digital Science group on a confidential basis for our internal administrative, billing and other business purposes. We do not generally disclose or share personal data with third parties, except where it’s necessary for legitimate business reasons, such as:

  • to the agents, advisers and service providers that assist us in running / we use to administer our business;
  • to the subcontractors and service providers we use to provide and support Dimensions;
  • if part of our business is sold to or integrated with another business, to our advisers and any prospective purchasers (and their advisers);
  • in such circumstances for which you have given your consent;
  • if necessary for the performance of the contract we have with you or in order to enforce any claims we are entitled to;
  • if required by law or ordered by a court;
  • in the case of usage information relating to your access of a version of Dimensions that is co-branded or branded with the name of another organization, to that organization;
  • in the case of already publicly available research-related information, to users of Dimensions.

We include appropriate confidentiality and security obligations in our contracts with our service providers and only permit them to process your personal data for specified purposes and in accordance with our instructions (not for their own purposes).

Security and storage

We take appropriate technical and organisational security measures to protect personal data from accidental or unlawful destruction, accidental loss and unauthorised access, destruction, misuse, modification or disclosure.

We only keep your personal data for as long as it is necessary for the purposes for which it was collected, after which it will be destroyed, erased or anonymised.

International transfers

In order to run our business and provide Dimensions, we may transfer personal data from the UK or the European Economic Area (EEA), including to our affiliates and service providers, many of whom are located outside of these jurisdictions.  Whenever we make such transfers, we will ensure an appropriate level of protection is afforded to your personal data by implementing at least one of the following safeguards:

  • making sure the destination country has been deemed to provide an adequate level of protection for personal data;
  • by using model form contracts that have been officially declared to afford your personal data an appropriate protection;
  • in the case of transfers to the United States, checking the recipient is part of the “Privacy Shield”.

Please email us at support@dimensions.ai if you would like more information about these safeguards.

Marketing

Depending on your preferences, we may contact you about things we think might be of interest to you. Some of these messages may be tailored to you, based on your interests (e.g. previous browsing activity) and any other information we may hold.

If you no longer wish to receive such communications, you can click the unsubscribe button. Note, even if you unsubscribe from marketing messages, we may still send you emails about the services you use, such as details of new functionality / changes to legal terms of use.

Cookies

Please see our cookie policy for information on how we collect personal data using cookies and similar technologies.

Your rights

European data privacy laws give rights to individuals in respect of personal data that organisations hold about them, for example:

  • to request a copy of the personal data that we hold about them;
  • to object to the processing of their personal data; or
  • to request that their personal data is rectified or deleted, or its processing limited.

To make any requests regarding your personal data, please email us at support@dimensions.ai.  We will comply with any such requests as required in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we’re not able to comply with your request.

Third party sites

If any part of Dimensions is made available on or through third party websites or other resources, includes links to such resources, or other resources contain links to any part of Dimensions, this is done for convenience only. We recommend that you check the privacy and security policies of such resources as they are not subject to this Notice.

Contact details

If you would like any further information, or have any questions or concerns, regarding your personal data, as a first step, please email us at support@dimensions.ai or write to us at:

  • If you’re based in Europe: 4 Crinan Street, London N1 9XW, UK
  • If you’re based outside of Europe: 625 Massachusetts Ave, Cambridge, MA 02139, USA

You have the right to make a complaint at any time to your local supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns in the first instance.

Changes to this Notice

We reserve the right to modify or replace this Notice at any time by posting the revised Notice on our website. You are responsible for reviewing with any such change each time you access any part of Dimensions.

 

Last Updated 25 May 2018