Privacy notice

This Notice applies to the websites at and related services (“Dimensions”).

Dimensions is operated by Digital Science & Research Solutions Inc., a Delaware corporation with offices at 625 Massachusetts Ave, Cambridge, MA 02139, USA (“Digital Science” or “we”). We respect your concerns about privacy and value our relationship with you. This Notice explains what personal data we collect, how we may use and manage it and the rights you may have in relation to such personal data. When we refer to “personal data” in this Notice, we mean information relating to an identified or identifiable individual that we collect and use in connection with Dimensions; not aggregate or other anonymized data or information we process on behalf of our customers.

How do we collect and use personal data?

We collect personal data in the following ways:

  • Information you provide to us directly online. For example, when you register to use Dimensions, complete one of our web forms, subscribe to updates or make a support request, we collect the personal data you provide, like your name, email address and other basic contact details / professional information. We will use this information to enable you to access and use Dimensions or fulfill the request you’ve made. More occasional examples could include where you respond to a survey or enter into a competition.
  • Information we collect from your use of Dimensions. When you use Dimensions, we may collect information about that usage and other technical information, such as your IP address, browser type and any referring website addresses. We may combine this automatically collected log information with other information we collect about you and use it to keep a record of our interaction and to enable us to support, personalize and improve Dimensions. We may also collect this type of information using cookies and other similar technologies – please see our cookie settings for further details.
  • Information you provide to us in person. For example, when you visit one of our exhibition booths or attend one of our events, you may provide us with your contact details. We will use this information to answer your enquiries or provide other information requested by you.
  • Information we collect from our other interactions / business dealings. For example, if you attend a webinar, contact us via social media or otherwise interact with our business, including as a representative of a current / prospective customer, supplier or business partner, we may track and make a record of those interactions, which may contain personal data. If you visit one of our offices, this may be captured on CCTV and used for security reasons; and photographs / videos may be taken at our events and used for promotional purposes, details of which will be available on request at the relevant site.
  • Information we collect from third parties or publicly available sources. If you are a member of the research community, we may collect publicly-available information about you and the research you’ve been involved in, funding you’ve received and content you’ve authored. Such information may be found in: primary research-related content, such as journal articles, patent records or funding grants; freely-accessible on-line resources; or third party data sources, such as Crossref. We use this information in Dimensions to improve the reach, discoverability and understanding of research content, including in a way in which your area of expertise / research history may be more easily accessible (e.g. aggregated).

In all the above cases, where we have a relationship with you, we may also use the personal data we collect to manage and keep a record of that relationship and other business administration purposes you’d reasonably expect and, subject always to your preferences, to provide information we think may be of interest to you.

In many of the above cases, we may also use the information collected to create aggregate or other non-personal data to enable us to benchmark and improve Dimensions and for other analytical / research purposes.

Unless we specifically request it, you should not provide us with any sensitive personal information. If you provide personal data to us about someone else (such as one of your colleagues), please ensure that you have their permission to do so and that they’re aware of the contents of this Notice.

The legal basis for Digital Science’s use of your personal data

In order to comply with European data privacy laws, we are required to set out the legal bases for our use of your personal data, which are as follows:

  • where you have given us your explicit consent, which you can withdraw at any time. For example, we rely on your consent to fulfil specific requests you’ve made, such as to receive our blog emails, or provide information you’ve opted-in to receive;
  • where the processing is necessary for the performance of our contract with you, or to enter into such a contract. For example, if you register to use Dimensions, we will need to use your details to set-up and administer your account;
  • where the processing is necessary to comply with our legal obligations; or
  • the processing is in our legitimate interests, provided these are not overridden by your individual rights. For example, we rely on our legitimate interests:
    • to collect personal data from research-related content, such as journal articles, patent records or grant information, and to make that information available via Dimensions. By increasing its reach and discoverability and helping identify linkages, amongst other things, we believe this adds value to the research community.
    • to contact you when you’ve not previously given us your consent to do so, such as to tell you about things that we think might be of interest to you.
    • to create aggregated or other non-personal data from your personal data.
    • to use CCTV on our premises for security reasons.

Who we share your personal data with

We may share your personal data within the Digital Science group on a confidential basis for our internal administrative, billing and other business purposes, and to fulfil a request that you might have made. We do not generally disclose or share personal data with third parties, except where it’s necessary for legitimate business reasons, such as:

  • to the agents, advisers and service providers that assist us in running / we use to administer our business;
  • to the subcontractors and service providers* we use to provide and support Dimensions, for example providers of hosting, security and infrastructure services and customer support platforms;
  • if you express interest in an initiative we’re involved in, to other participants in such initiative;
  • if required to enable the integration or use of third party resources accessed / used on Dimensions;
  • if part of our business is sold to or integrated with another business, to our advisers and any prospective purchasers (and their advisers);
  • in such circumstances for which you have given your consent;
  • if necessary for the performance of the contract we have with you or in order to enforce any claims we are entitled to;
  • if required by law or ordered by a court;
  • in the case of usage information relating to your access of a version of Dimensions that is paid for by, or co-branded or branded with the name of, another organization, to that organization;
  • in the case of already publicly available research-related information, to users of Dimensions;
  • if you register for a webinar or other event, to other attendees and co-organisers of that event.

* We include appropriate confidentiality and security obligations in our contracts with our service providers and only permit them to process your personal data for specified purposes and in accordance with our instructions (not for their own purposes).  Such service providers include: Netsuite, Inc. for billing (USA),, LLC for customer relationship management (USA) and Google LLC for business operations (USA), and may also include the Dimensions Subprocessors listed here.

Note, where you are using Dimensions pursuant to an organization’s subscription, that organization may have certain admin rights over your account, including the ability to track your usage; and we will act in accordance with any instructions they may give in respect of such information (if any) they may provide to us about you or which we may collect on their behalf (whose policies – not this policy – will govern how the personal data we process on their behalf is used).

Security and storage

We take appropriate technical and organizational security measures to protect personal data from accidental or unlawful destruction, accidental loss and unauthorized access, destruction, misuse, modification or disclosure, including generally accepted standards designed to protect personal data provided to us, both during transmission and once it is received.

We only keep your personal data for as long as it is necessary for the purposes for which it was collected, after which it will be destroyed, erased or anonymized.

International transfers

Digital Science’s primary business operations, and much of the Dimensions infrastructure, is based in the United States (“USA”). This means that in order to run our business and provide Dimensions, personal data may be transferred to the USA, as well as to other locations where our affiliates and service providers are based. Whenever we make such transfers, we will ensure an appropriate level of protection is afforded to your personal data, which in the case of personal data originating from the UK or the European Economic Area (EEA) shall involve implementing at least one of the following safeguards:

  • making sure the destination country has been deemed to provide an adequate level of protection for personal data;
  • by using model form contracts that have been officially declared to afford your personal data an appropriate protection;
  • relying on an alternative recognized compliance standard for the lawful transfer of personal data.

Please email us at if you would like more information about these safeguards.

Marketing and emails

Depending on your preferences, we may contact you about things we think might be of interest to you. Some of these messages may be tailored to you, based on your interests (e.g. previous browsing activity), public research history and other information we may hold. This may include emailing you – using an address included as part of your published work – about your field of research and relevant opportunities or developments, including on behalf of our partners. If you do not want your email to be used on behalf of our partners in this way, you can opt-out of such emails by submitting your email preferences using the button below:

Researcher email opt-out

If you no longer wish to receive particular communications (including those you have previously signed up to receive), you can also click the unsubscribe button that will be included in our emails. If you have a registered account with Dimensions, separate email preferences may also apply. Note, even if you unsubscribe from marketing messages, we may still send you emails about the services you use, such as details of new functionality / changes to legal terms of use.


Please see our cookie settings for information on how we collect personal data using cookies and similar technologies.

Your rights

Various data privacy laws give rights to individuals in respect of personal data that organizations hold about them. For example, under European data privacy laws, you may be entitled:

  • to request a copy of the personal data that we hold about you;
  • to object to the processing of your personal data; or
  • to request that your personal data is rectified or deleted, or its processing limited.

To make any requests regarding your personal data, please email us at  We will comply with any such requests as required in accordance with applicable law. Please be aware, however, that there are typically a number of limitations to these rights, and there may be circumstances where we’re not able to comply with your request.

Additional information for certain jurisdictions

For additional information relevant to certain jurisdictions about the personal data we collect, how we may use and manage it and the rights you may have in relation to such personal data, please visit this page.

Third party sites

If any part of Dimensions is made available on or through third party websites or other resources, includes links to such resources, or other resources contain links to any part of Dimensions, this is done for convenience only. We recommend that you check the privacy and security policies of such resources as they are not subject to this Notice.

Contact details

If you would like any further information, or have any questions or concerns, regarding your personal data, as a first step, please email us at or write to us at:

  • If you’re based in Europe: 4 Crinan Street, London N1 9XW, UK
  • If you’re based outside of Europe: 625 Massachusetts Ave, Cambridge, MA 02139, USA

You have the right to make a complaint at any time to your local supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns in the first instance.

EU-US Privacy Shield Notice

This Notice applies to personal data transferred to us, in the United States, from the United Kingdom or European Economic Area, where transferred in reliance on the EU-US Privacy Shield (which is referred to in this Notice as EU Personal Data). To the extent there is any conflict between the Privacy Shield Principles and this Notice, the Privacy Shield Principles will prevail in respect of EU Personal Data.

Commitment to the Privacy Shield Principles

  • Digital Science & Research Solutions Inc. participates in the EU-US Privacy Shield Framework and has certified its compliance with the Privacy Shield Principles regarding the collection, use and retention of EU Personal Data. We are responsible for the processing of EU Personal Data, and remain liable for its onward transfer to third parties acting as agents on our behalf, in accordance with the Privacy Shield Principles.
  • For purposes of enforcing compliance with the Privacy Shield, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
  • To learn more about the Privacy Shield Principles, and to view our certification, please visit

Disclosure for national security or law enforcement

  • We may be required to share your personal data with public authorities and law enforcement agencies in response to lawful requests, including requests to meet national security and law enforcement requirements.

Resolution of Privacy Shield queries and complaint mechanism

  • If you have a Privacy Shield-related (or general privacy-related) query or complaint, we encourage you to contact us (see contact details above) as a first step. Any unresolved complaints may be referred to our U.S.-based third party dispute resolution provider (free of charge) at You may also contact your local supervisory authority within the European Economic Area or the United Kingdom.
  • Under certain conditions, more fully described on the Privacy Shield website, including when other dispute resolution procedures have been exhausted, you may invoke binding arbitration.

Privacy Shield status update

Until such time as it is determined to be a lawful basis for transferring personal data to the US from the United Kingdom or European Economic Area, we will not rely on the Privacy Shield for that purpose.

Changes to this Notice

We reserve the right to modify or replace this Notice at any time by posting the revised Notice on our website. You are responsible for reviewing any such change each time you access any part of Dimensions.

Last Updated: 9 May 2023